Florist One
Florist One Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florist One has a 1.5 star rating from 3 reviews; consumers are mostly dissatisfied with delayed communication, missed deliveries, and perceived high pricing despite an easy-to-use website.
Positive Feedback
The website is organized and easy to order from, which some customers found convenient.
Negative Feedback / Risk Areas
- Repeated delivery failures and orders not arriving as promised.
- Poor customer service response, long hold times and unhelpful communication.
- High prices with complaints about discounts and value received.
Key Takeaways for Future Customers
- Check recent Florist One reviews and consider a local florist for time-sensitive orders.
- Confirm delivery capability and contact customer service before payment to avoid billing or refund issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florist One has a 1.5 star rating from 3 reviews; consumers are mostly dissatisfied with delayed communication, missed deliveries, and perceived high pricing despite an easy-to-use website.
Positive Feedback
The website is organized and easy to order from, which some customers found convenient.
Negative Feedback / Risk Areas
- Repeated delivery failures and orders not arriving as promised.
- Poor customer service response, long hold times and unhelpful communication.
- High prices with complaints about discounts and value received.
Key Takeaways for Future Customers
- Check recent Florist One reviews and consider a local florist for time-sensitive orders.
- Confirm delivery capability and contact customer service before payment to avoid billing or refund issues.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
CRAP SERVICE - CRAP EMPLOYEES
- - Ordered a large funeral arrangement for $285 but got a tiny one.
- - The reviewer says they were ripped off and calls scam; recommends local florist.
I want to share my experience to help others avoid a frustrating situation. I ordered a large funeral arrangement for $285, but what was delivered was tiny and nowhere near the value I expected.
When I called the florist, they told me the value of what they sent was a joke. Not only did I get ripped off, but it sounds like the poor florist who made it was also taken advantage of. I really don't understand how they have a network of florists working for them. It's just a total scam.
If you need flowers, please order from a real local florist. You'll be supporting small businesses and ensuring you get what you pay for.
- Non
Preferred solution: Apology
User's recommendation: CALL A REAL LOCAL FLORIST
Pittsburgh, Pennsylvania
Did not receive flowers
No flower delivery and no one will answer the phones. Was on hold for over 20 min! My mother was in hospital and would have brightened up her day to get them!!
User's recommendation: DO NOT ORDER FROM THEM!!!!
We're very sorry to hear you experienced an issue with your delivery as well as a high wait time when trying to reach us by phone. We have been unable to locate your order, so unfortunately we do not know the details that led to this circumstance.
Regarding our phone lines; we do at times experience high wait times as our calls are answered in the order in which they are received. We apologize for the inconvenience this may have caused you. When an order is not able to be successfully delivered for any reason, we are able to either re-schedule the delivery or refund the order in full.
Please reach out to us directly if this matter has not yet been resolved. We apologize for the delayed response to your review.
Decatur, Illinois
Lack of service
- - Saturday funeral visitation; delivery failed.
- - Replacements offered: five trees or flowers to spouse; customer won't use the company.
Ordered flowers on Wednesday morning for a Saturday afternoon funeral visitation. Got a notification an hour before services that The flowers were unable to be delivered before the funeral.
I called and talked to a lady that said they could plant 5 trees in replacement or have flowers sent to the spouses house. I dont want that, I wanted them delivered for the funeral visitation that I paid for not some after thought BS.
Will never deal with this company again so I guess Ive learned my lesson, dont use a company off a funeral homes website. Thumbs down to this company for the lack of service they offer and the manner in which it was handled.
We apologize that you were not notified in a timely manner regarding the issues with your delivery. As a nationwide service, we rely on local florists to hand deliver orders and unfortunately unforeseen circumstances can arise.
We were notified late that Friday evening that due to an unexpected issue with their shipment the local florist would no longer be able to fill your order.
We contacted several other florists in our network and used our best efforts to get the order delivered prior to the service, however we were unsuccessful at which point you were notified and the order was placed up for a full refund at your request. We sincerely apologize for the inconvenience this may have caused and the order was fully refunded, including applicable fees and tax, on 3/18/24.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not recommend.
- - Funeral site recommended Florist One; flowers cost over $200.
- - Ordered Monday for Wednesday delivery for viewing; could not deliver on funeral day.
Very disappointed in the service provided by this company. My grandfathers funeral website auto recommended Florist One.
Despite the flowers being expensive (over $200), we went ahead and ordered on Monday for a Wednesday delivery to have there for the viewing.
After 5pm on Wednesday they messaged me asking to confirm a delivery time. I would have been ok with them being a day late, however they informed me they arent able to deliver them on the day of the funeral either.
Here I am a day before the funeral, after other companies have closed, being told they wont be able to deliver an order out in two days ago.
Funerals are a very sensitive time for families.
I would think they would be more conscious of ensuring they can deliver instead of taking peoples money up front. WOULD NOT RECOMMEND.
- Website organized & easy to order
- Unable to deliver product purchased
- Delayed communication
Preferred solution: Full refund
User's recommendation: Do not recommend.
We're sorry to hear that you were not notified promptly of the issues regarding your delivery. We have been unable to locate your order and do not have the complete details that led to this circumstance, however when an order is unable to be delivered to a funeral service for any reason, we can have the order re-routed to a home address or refunded in full.
Please reach out to us directly if this matter has not yet been resolved. We apologize for the delayed response to your review.
North Augusta, South Carolina
Not Dependable
- - Delivery failed; email said no one was available to receive it.
- - Info should have come at order time; I won't use this service again.
They waited until the day my arrangement was supposed to be delivered to tell me (be email, not phone) that my ordered could not be delivered because there was no one to deliver it!! They could've told me that the day I placed the order, THREE DAYS before delivery. I will not be using this service ever again.
User's recommendation: Do not recommend
We are sorry you were not informed promptly that we could not fulfill your order. Your order would have been fully refunded.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder 58691**** paid fo but not delivered
- - Promised early morning delivery on 8/26.
- - The balloons were not delivered.
- - I paid $65 and it was not delivered, so I do not recommend.
The company said the balloons would be delivered early Thursday morning 8/26.
The person in the hospital will be coming home and balloons are still not delivered. I called many times they keep telling me they are out for delivery.
I paid 65 dollars and they still did not deliver. I do not recommend anyone to use this company.
User's recommendation: Very bad company customer service keeps lying to their customers.
Please note we do not guarantee morning delivery and apologize if you were led to believe the balloons would be delivered that morning. We're able to locate your order and see you contacted us the morning of the 26th requesting a delivery confirmation.
We reached out to the local florist to let us know when it was delivered. The local florist informed us it was out for delivery around 1:30 that day and they had confirmed the delivery later in the evening "Actual Delivery Date: August 26, 5:47 PM" We sent both an email and text message to you confirming the delivery shortly after the florist confirmed with us that they delivered to the hospital. We did not receive any further communication indicating the balloons were not received.
If the recipient never received the balloons please reach out to us directly and we will work with you to resolve this. We apologize for the late response to your review.
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We would like to sincerely apologize if you were unsatisfied with the arrangement delivered. We have been unable to locate your order and do not have the complete details that led to this circumstance, however if you were unsatisfied with the order for any reason, we are able to investigate the matter and work to resolve this issue in a multitude of ways including monetary return or replacement arrangements.
Please reach out to us directly if this matter has not yet been resolved. We apologize for the delayed response to your review.